WiFi & Internet Issues
Testing Your Connection
There are tests that will check the speed, latency, and jitter of your connection. This is key, and will help validate the service being paid for by households or subsidized by districts.
For a Comcast specific Speed Test Tool, Click Here.
For a Frontier specific Speed Test Tool, Click Here.
Multiple Device & Stream Notice
It is important to be aware of how many devices that you have connected and online at the same time.
Too many devices on and connected online at the same time can cause stress on a network and may lead to speed issues. A typical household with download speeds being 5mb - 20mb may need to temporarily disconnect or turn off Wi-Fi on other devices to allow the speed of the Wi-Fi network to improve.
FCC Internet Speed Guide
The FCC has a Broadband Speed Guide, that gives a basic idea of how fast your internet connection must be in order to have a steady and reliable internet experience, as well as a Broadband Guide to multiple users online at the same time.
For issues troubleshooting Wi-Fi connectivity on your Chromebook, please watch a helpful tutorial by clicking the link below:
Webcam, and microphone:
Update Chrome browser / OS
Chromebook battery doesn't charge:
1. Verify the power outlet is working with another known good device you have like a lamp.
2. Ensure that the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
3. If your Chromebook still won't charge:
a. Unplug your charger from the wall and your Chromebook.
b. Plug your charger back into your Chromebook, then the wall.
c. Charge the device for at least 30 minutes.
4. If the above steps don’t work please contact support.