1:1 FAQ

1:1 Faq

WiFi & Internet Issues

Most internet and Wi-Fi issues are related to your current agreed on speed with your provider and or the number of connections on your home network.

The following are tools and information to assist any troubleshooting on your home network.

Testing Your Connection

There are tests that will check the speed, latency, and jitter of your connection. This is key, and will help validate the service being paid for by households or subsidized by districts.

SpeedTest.net and Fast.com are two, easy to use services that work on all providers.

For a Comcast specific Speed Test Tool, Click Here.

For a Frontier specific Speed Test Tool, Click Here.

Multiple Device & Stream Notice

It is important to be aware of how many devices that you have connected and online at the same time.

Too many devices on and connected online at the same time can cause stress on a network and may lead to speed issues. A typical household with download speeds being 5mb - 20mb may need to temporarily disconnect or turn off Wi-Fi on other devices to allow the speed of the Wi-Fi network to improve.

FCC Internet Speed Guide

The FCC has a Broadband Speed Guide, that gives a basic idea of how fast your internet connection must be in order to have a steady and reliable internet experience, as well as a Broadband Guide to multiple users online at the same time.

Chromebook Issues

For issues troubleshooting Wi-Fi connectivity on your Chromebook, please watch a helpful tutorial by clicking the link below:

Fix Wi-Fi Connectivity Issues on Your Chromebook

Webcam, and microphone:

Update Chrome browser / OS

Chromebook battery doesn't charge:

1. Verify the power outlet is working with another known good device you have like a lamp.

2. Ensure that the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.

3. If your Chromebook still won't charge:

a. Unplug your charger from the wall and your Chromebook.

b. Plug your charger back into your Chromebook, then the wall.

c. Charge the device for at least 30 minutes.

4. If the above steps don’t work please contact support.


Zoom System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE). The minimum bandwidth is 600kbps (up/down) and the recommended is 1.5 Mbps (up/down). Check your Internet bandwidth using Speedtest (Links to an external site.).

  • A microphone – built-in to your computer or USB plug-in or wireless Bluetooth.

  • Built-in headset jack from laptop or desktop. Even if your laptop or desktop has speakers, you must plug in a headset so that the sound from the speakers does not cause an echo in the Zoom meeting. Any headset with a 3.5mm plug will plugin.

Issue connecting to a meeting:

  • Closeout the meeting, save all your work and restart the PC. log back in and try again.

  • If you still have the issue, then the organizer of the meeting will need to resend you the link.


Do you have a question regarding the One to One Program?

Email us at DPSITSupport@derbyps.org